Career Positions

Mark43

Mark43 is a cloud-based public safety platform for law enforcement and first responders.

Product Design Manager, CAD

Led a remote team of eight product designers working on a real-time CAD (Computer-Aided Dispatch) system for 911 call-takers, law enforcement, and first responders.

Mark43 CAD

My Duties

  • Oversee the research and design of all new features on the CAD and FirstResponder mobile products for a team of eight product designers, ensuring the Double Diamond process is being followed and my team has what they need to succeed.
  • Lead research sessions, product walkthroughs, and customer empathy initiatives on-site at police departments throughout the US.
  • Conduct design workshops on-site with Mark43 users.
  • Create team OKRs and KPIs that align with company northstar goals.
  • Collaborate with product and engineering leadership to deliver on northstar goals.

My Accomplishments

Process Improvements

  • Shifted the team to function-focused, agile design processes. This allowed us to shift with the overall strategy to improve the utility of our CAD products and required alignment with product and engineering leadership.
  • Introduced new process for mobile + desktop CAD designer collaboration.

Team Learning Opportunities

  • Implemented Design School to keep the team up-to-date with skills while also encouraging group learning and improving team communication.
  • Created growth plans for designers on the CAD team.

Agile Design & Project Planning

  • Led the planning and implementation of a new Level of Effort system for the research and design team utilizing both points and t-shirt sizing.

Leadership Initiatives

  • Aligned the CAD team with design system priorities and implemented tracking for ready to use components.

Other Achievements

Reaching New Levels of Research & Customer Empathy

  • Performed research on-site by going on ride-alongs with first responders provides an incredible depth of user feedback.

Becoming a Better Leader, Manager, and Design Thinker

  • Led and mentored an incredible team of designers from all across the world and growing as a designer, researcher, and people manager.