Mark43 is a cloud-based public safety platform for law enforcement and first responders.
Product Design Manager, CAD
For the last year, I've been working at Mark43, leading and managing a team of eight product designers working on a real-time CAD (Computer-Aided Dispatch) system for 911 call-takers, law enforcement, and first responders.
Oversee the research and design of all new features on the CAD and FirstResponder mobile products for a team of eight product designers, ensuring the Double Diamond process is being followed and my team has what they need to succeed.
Lead research sessions, product walkthroughs, and customer empathy initiatives on-site at police departments throughout the US.
Conduct design workshops on-site with Mark43 users.
Create team OKRs and KPIs that align with company northstar goals.
Collaborate with product and engineering leadership to deliver on northstar goals.
Process Improvements
Shifted the team to function-focused, agile design processes. This allowed us to shift with the overall strategy to improve the utility of our CAD products and required alignment with product and engineering leadership.
Introduced new process for mobile + desktop CAD designer collaboration.
Team Learning Opportunities
Implemented Design School to keep the team up-to-date with skills while also encouraging group learning and improving team communication.
Created growth plans for designers on the CAD team.
Agile Design & Project Planning
Led the planning and implementation of a new Level of Effort system for the research and design team utilizing both points and t-shirt sizing.
Leadership Initiatives
Aligned the CAD team with design system priorities and implemented tracking for ready to use components.
Reaching New Levels of Research & Customer Empathy
Performed research on-site by going on ride-alongs with first responders provides an incredible depth of user feedback.
Becoming a Better Leader, Manager, and Design Thinker
Led and mentored an incredible team of designers from all across the world and growing as a designer, researcher, and people manager.
